Privacy Policy

This Privacy Policy explains how Accipe ("we", "us", "our") collects, uses, and protects information when you use the LocumBook mobile application and website at https://locumbook.accipe.co.uk.

1. Data controller

Accipe is the data controller for personal data processed through LocumBook. For privacy enquiries, contact us at support@accipe.co.uk.

2. Important principle: your data stays local by default

LocumBook is designed so your clinical and financial session data remains on your device by default. We do not upload your session, invoice, mileage, or pension records to our servers unless you have an active Pro subscription, sign in, and explicitly opt in to cloud sync.

3. Information we collect

3.1 Data stored on your device (Free and Pro)

• Locum sessions (dates, hours, fees, practices, mileage, notes)
• Invoice and payment status
• Mileage and expense records
• NHS pension-related data you enter
• App settings and preferences
• Encrypted local backups you create (.lbkbackup)

This data is stored locally on your phone or tablet unless you enable cloud sync.

3.2 Account and subscription data (when you sign in)

When you sign in with Apple or Google, we receive:

• A unique account identifier from your identity provider
• Your subscription status (Free, Pro, trial, or lifetime) via RevenueCat

We do not receive or store your identity provider password. As stated in the app: we only store your account ID and subscription status — not your clinical or financial data without your explicit consent to sync.

3.3 Cloud sync data (Pro, sign-in, and opt-in only)

If you enable cloud sync, your app data is encrypted and synchronised via Supabase so you can access it across devices. You can disable sync and delete cloud data from Settings.

3.4 Website usage

Our marketing website may collect standard server logs (IP address, browser type, pages visited) and analytics if enabled by our hosting provider. We do not use the website to collect app session data.

4. How we use your information

• Provide and maintain the LocumBook app
• Process and verify Pro subscriptions
• Enable optional cloud sync when you opt in
• Respond to support requests
• Improve the app and fix bugs
• Comply with legal obligations

5. Legal bases (UK GDPR)

• Contract: to provide the app and subscription services you request
• Consent: for optional cloud sync and marketing communications (if any)
• Legitimate interests: to improve the app, prevent fraud, and ensure security
• Legal obligation: where required by law

6. Third-party services

We use trusted third parties to operate LocumBook:

• Supabase — authentication and optional encrypted cloud sync
• RevenueCat — subscription and purchase management
• Apple Sign In / Google Sign In — account authentication
• Apple App Store / Google Play — app distribution and payment processing

These providers process data under their own privacy policies. We recommend reviewing their policies for details on international transfers and security.

7. Data retention

• Local app data remains on your device until you delete it or uninstall the app
• Cloud sync data is retained while sync is enabled; you may delete it from Settings
• Account and subscription records are retained as long as needed for the service and legal compliance

8. Your rights

Under UK GDPR, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of data we hold about you
• Restrict or object to certain processing
• Data portability (where applicable)
• Withdraw consent (for consent-based processing such as cloud sync)
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise these rights, contact support@accipe.co.uk. You can also delete local data by uninstalling the app and remove cloud data from Settings.

9. Security

We use encryption for local backups and cloud sync. No method of transmission or storage is 100% secure, but we implement appropriate technical and organisational measures to protect your data.

10. Children

LocumBook is intended for professional locum doctors and is not directed at children under 18. We do not knowingly collect data from children.

11. International transfers

If you enable cloud sync or sign in, your data may be processed in countries outside the UK. We ensure appropriate safeguards are in place where required.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date. Continued use of LocumBook after changes constitutes acceptance of the updated policy.

13. Disclaimer

LocumBook is a financial tracking tool. It does not provide tax, legal, medical, or employment advice. Always verify figures with HMRC guidance or a qualified professional.

14. Contact

Questions about this Privacy Policy? Email support@accipe.co.uk or visit our contact page.